Preamble
With the following data protection declaration, we would like to inform you about which types of your personal data (hereinafter also referred to as "data") we process, for what purposes and to what extent. This data protection declaration applies to all processing of personal data carried out by us, both in the context of the provision of our services and in particular on our websites, in mobile applications and within external online presences, such as our social media profiles (hereinafter collectively referred to as "online offering").
The terms used are not gender-specific.
As of: March 8, 2025
table of contents
responsible person
Rolf Messmer / M*I*S*T – Meßmer Innovation Services & Technology GmbH
Huettenstrasse 205
50170 Kerpen, Germany
Authorized representatives: Rolf Messmer (Managing Director)
E-Mail-Address: info@mist.com
Impressum: https://m-i-s-t.com/de/inprint
Overview of processing
The following overview summarises the types of data processed and the purposes of their processing and refers to the persons concerned.
Relevant legal bases
Maßgebliche Rechtsgrundlagen nach der DSGVO: Below you will find an overview of the legal bases of the GDPR on the basis of which we process personal data. Please note that in addition to the provisions of the GDPR, national data protection regulations may apply in your or our country of residence or domicile. If more specific legal bases are relevant in individual cases, we will inform you of these in the data protection declaration.
Nationale Datenschutzregelungen in Deutschland: In addition to the data protection regulations of the GDPR, national regulations on data protection apply in Germany. This includes in particular the law on protection against misuse of personal data in data processing (Federal Data Protection Act - BDSG). The BDSG contains in particular special regulations on the right to information, the right to deletion, the right of objection, the processing of special categories of personal data, processing for other purposes and transmission as well as automated decision-making in individual cases including profiling. In addition, state data protection laws of the individual federal states may apply.
Maßgebliche Rechtsgrundlagen nach dem Schweizer Datenschutzgesetz: If you are located in Switzerland, we process your data on the basis of the Federal Data Protection Act (in short "Swiss DSG"). Unlike the GDPR, for example, the Swiss DSG does not generally stipulate that a legal basis for the processing of personal data must be stated and that the processing of personal data is carried out in good faith, is lawful and proportionate (Art. 6 para. 1 and 2 of the Swiss DSG). In addition, we only collect personal data for a specific purpose that is recognizable to the data subject and only process it in a way that is compatible with this purpose (Art. 6 para. 3 of the Swiss DSG).
Hinweis auf Geltung DSGVO und Schweizer DSG: This data protection notice serves to provide information in accordance with both the Swiss DSG and the General Data Protection Regulation (GDPR). For this reason, we ask you to note that the terms of the GDPR are used due to the broader spatial application and comprehensibility. In particular, instead of the terms "processing" of "personal data", "overriding interest" and "personal data requiring particular protection" used in the Swiss DSG, the terms "processing" of "personal data" as well as "legitimate interest" and "special categories of data" used in the GDPR are used. However, the legal meaning of the terms will continue to be determined according to the Swiss DSG within the scope of the validity of the Swiss DSG.
security measures
We take appropriate technical and organizational measures in accordance with the legal requirements, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, to ensure a level of protection appropriate to the risk.
The measures include in particular ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as access, input, transfer, securing availability and separation. Furthermore, we have set up procedures that ensure the exercise of data subject rights, the deletion of data and reactions to threats to data. Furthermore, we take the protection of personal data into account when developing or selecting hardware, software and processes in accordance with the principle of data protection, through technology design and through data protection-friendly default settings.
Securing online connections through TLS/SSL encryption technology (HTTPS): To protect user data transmitted through our online services from unauthorized access, we use TLS/SSL encryption technology. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are the cornerstones of secure data transmission on the Internet. These technologies encrypt the information transmitted between the website or app and the user's browser (or between two servers), protecting the data from unauthorized access. TLS, as the advanced and more secure version of SSL, ensures that all data transmissions meet the highest security standards. When a website is secured by an SSL/TLS certificate, this is signaled by the display of HTTPS in the URL. This serves as an indicator for users that their data is being transmitted securely and encrypted.
transmission of personal data
As part of our processing of personal data, it may happen that these are transmitted to or disclosed to other bodies, companies, legally independent organizational units or persons. The recipients of this data may include, for example, service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such cases, we observe the legal requirements and, in particular, conclude appropriate contracts or agreements with the recipients of your data that serve to protect your data.
Data transfer within the group of companies: Data transfer within the group of companies: We may transfer personal data to other companies within our group of companies or grant them access to it. This data transfer is based on our legitimate business and commercial interests. For example, we understand this to mean improving business processes, ensuring efficient and effective internal communication, making optimal use of our human and technological resources and the ability to make informed business decisions. In certain cases, the data transfer may also be necessary to fulfil our contractual obligations or it may be based on the consent of the data subject or legal permission.
Data transfer within the organization: We may transfer personal data to other departments or units within our organization or grant them access to it. If the data is transferred for administrative purposes, it is based on our legitimate business and commercial interests or if it is necessary to fulfill our contractual obligations or if there is consent from the data subject or legal permission.
International data transfers
Data processing in third countries: If we transfer data to a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs as part of the use of third-party services or the disclosure or transmission of data to other persons, bodies or companies (which can be identified by the postal address of the respective provider or if the data transfer to third countries is expressly referred to in the data protection declaration), this is always done in accordance with the legal requirements.
For data transfers to the USA, we primarily rely on the Data Privacy Framework (DPF), which was recognized as a secure legal framework by an adequacy decision of the EU Commission dated July 10, 2023. In addition, we have concluded standard contractual clauses with the respective providers that comply with the requirements of the EU Commission and establish contractual obligations to protect your data.
This dual safeguard ensures comprehensive protection of your data: The DPF forms the primary layer of protection, while the standard contractual clauses serve as an additional safeguard. Should changes occur within the framework of the DPF, the standard contractual clauses act as a reliable fallback option. This ensures that your data always remains adequately protected, even in the event of any political or legal changes.
For each service provider, we will inform you whether they are certified under the Data Privacy Framework and whether they have standard contractual clauses in place. Further information on the Data Privacy Framework and a list of certified companies can be found on the U.S. Department of Commerce website at https://www.dataprivacyframework.gov/.
Appropriate security measures apply to data transfers to other third countries, in particular standard contractual clauses, explicit consent, or legally required transfers. Information on third-country transfers and applicable adequacy decisions can be found in the EU Commission's information offering: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection_en?prefLang=de.
Disclosure of personal data abroad: In accordance with the Swiss Data Protection Act, we only disclose personal data abroad if adequate protection of the data subjects is guaranteed (Art. 16 Swiss Data Protection Act). If the Federal Council has not determined adequate protection (list: https://www.bj.admin.ch/bj/de/home/staat/datenschutz/internationales/anerkennung-staaten.html), we take alternative security measures. These may include international treaties, specific guarantees, data protection clauses in contracts, standard data protection clauses approved by the Federal Data Protection and Information Commissioner (FDPIC) or internal company data protection rules approved in advance by the FDPIC or a competent data protection authority in another country. According to Art. 16 of the Swiss DSG, exceptions to the disclosure of data abroad may be permitted if certain conditions are met, including consent of the data subject, contract execution, public interest, protection of life or physical integrity, data made public or data from a legally provided register. These disclosures are always made in accordance with the legal requirements. As part of the so-called "Data Privacy Framework" (DPF), the Swiss has recognized the level of data protection for certain companies from the USA as secure as part of the adequacy decision of June 7, 2024. The list of certified companies and further information on the DPF can be found on the US Department of Commerce website at https://www.dataprivacyframework.gov/ (in English). In the privacy policy, we inform you about which service providers we use are certified under the Data Privacy Framework. https://www.bj.admin.ch/bj/de/home/staat/datenschutz/internationales/anerkennung-staaten.html), we take alternative security measures.
For data transfers to the USA, we primarily rely on the Data Privacy Framework (DPF), which was recognized as a secure legal framework by a Swiss adequacy decision dated June 7, 2024. In addition, we have concluded standard data protection clauses with the respective providers, which have been approved by the Federal Data Protection and Information Commissioner (FDPIC) and establish contractual obligations to protect your data.
This dual protection ensures comprehensive protection of your data: The DPF forms the primary layer of protection, while the standard data protection clauses serve as an additional safeguard. Should changes occur within the framework of the DPF, the standard data protection clauses act as a reliable fallback option. This ensures that your data always remains adequately protected, even in the event of any political or legal changes.
For each service provider, we will inform you whether they are certified under the Data Privacy Framework and whether they have standard data protection clauses in place. The list of certified companies and further information on the Data Privacy Framework can be found on the U.S. Department of Commerce website at https://www.dataprivacyframework.gov/.
For data transfers to other third countries, appropriate safeguards apply, including international treaties, specific guarantees, standard data protection clauses approved by the FDPIC or internal company data protection rules approved in advance by the FDPIC or a competent data protection authority in another country.
General information on data storage and deletion
We delete personal data that we process in accordance with the statutory provisions as soon as the underlying consent is revoked or there are no further legal bases for the processing. This applies to cases in which the original processing purpose no longer applies or the data is no longer required. Exceptions to this rule exist if legal obligations or special interests require the data to be stored or archived for a longer period.
In particular, data that must be retained for commercial or tax law reasons or whose storage is necessary for legal proceedings or to protect the rights of other natural or legal persons must be archived accordingly.
Our privacy policy contains additional information on the retention and deletion of data that applies specifically to certain processing operations.
If there are several specifications regarding the retention period or deletion period for a date, the longest period always applies.
If a period does not expressly begin on a specific date and is at least one year, it automatically begins at the end of the calendar year in which the event triggering the period occurred. In the case of ongoing contractual relationships in the context of which data is stored, the event triggering the period is the time at which the termination or other termination of the legal relationship takes effect.
We process data that is no longer stored for the originally intended purpose but due to legal requirements or other reasons, only for the reasons that justify its storage.
Further information on processing procedures, methods and services:
rights of the data subjects
Rights of the data subjects under the GDPR: As a data subject, you are entitled to various rights under the GDPR, which arise in particular from Art. 15 to 21 GDPR:
Rechte der betroffenen Personen nach dem Schweizer DSG:
As a data subject, you have the following rights in accordance with the provisions of the Swiss Data Protection Act:
Business Services
We process data of our contractual and business partners, e.g. customers and interested parties (collectively referred to as "contractual partners"), within the framework of contractual and comparable legal relationships and associated measures and with regard to communication with the contractual partners (or pre-contractually), for example to answer inquiries.
We use this data to fulfill our contractual obligations. This includes in particular the obligations to provide the agreed services, any updating obligations and remedy in the event of warranty and other service disruptions. In addition, we use the data to protect our rights and for the purposes of the administrative tasks associated with these obligations and company organization. In addition, we process the data on the basis of our legitimate interests in both proper and economical business management and security measures to protect our contractual partners and our business operations from misuse, endangerment of their data, secrets, information and rights (e.g. the involvement of telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). Within the framework of applicable law, we only pass on the data of contractual partners to third parties to the extent that this is necessary for the aforementioned purposes or to fulfill legal obligations. The contractual partners are informed about other forms of processing, for example for marketing purposes, in this data protection declaration.
We inform our contractual partners which data is required for the aforementioned purposes before or during data collection, e.g. in online forms, by special marking (e.g. colours) or symbols (e.g. asterisks or similar), or in person.
We delete the data after the expiry of statutory warranty and similar obligations, i.e. generally after four years, unless the data is stored in a customer account, e.g. for as long as it must be kept for legal archiving reasons (e.g. for tax purposes, usually ten years). We delete data that was disclosed to us by the contractual partner as part of an order in accordance with the specifications and generally after the end of the order.
Further information on processing procedures, methods and services:
business processes and procedures
Personal data of service recipients and clients - including customers, clients or, in special cases, clients, patients or business partners as well as other third parties - are processed within the framework of contractual and comparable legal relationships and pre-contractual measures such as the initiation of business relationships. This data processing supports and facilitates business processes in areas such as customer management, sales, payment transactions, accounting and project management.
The data collected is used to fulfill contractual obligations and to make operational processes efficient. This includes processing business transactions, managing customer relationships, optimizing sales strategies and ensuring internal accounting and financial processes. In addition, the data supports the protection of the rights of the person responsible and promotes administrative tasks and the organization of the company.
Personal data may be passed on to third parties if this is necessary to fulfil the stated purposes or legal obligations. After the statutory retention periods have expired or if the purpose of processing no longer applies, the data will be deleted. This also includes data that must be stored for longer due to tax and legal proof obligations.
Further information on processing procedures, methods and services:
Use of online platforms for offer and sales purposes
We offer our services on online platforms operated by other service providers. In this context, the data protection notices of the respective platforms apply in addition to our data protection notices. This applies in particular with regard to the execution of the payment process and the methods used on the platforms for range measurement and interest-based marketing.
Further information on processing procedures, methods and services:
Providers and services used in the course of business activities
As part of our business activities, we use additional services, platforms, interfaces or plug-ins from third-party providers ("services" for short) in compliance with legal requirements. Their use is based on our interest in the proper, lawful and economical management of our business operations and our internal organization.
Further information on processing procedures, methods and services:
With orgaMAX you will find the right solutions for your company;
Service provider: deltra Business Software GmbH & Co. KG
Gildestraße 9
D-32760 Detmold; Website: https://www.orgamax.de.
Privacy Policy: https://www.orgamax.de/datenschutz/.
Website: https://www.make.com.
Privacy Policy: https://www.make.com/en/privacy-notice.
payment methods
Within the framework of contractual and other legal relationships, due to legal obligations or otherwise on the basis of our legitimate interests, we offer the data subjects efficient and secure payment options and, in addition to banks and credit institutions, use other service providers for this purpose (collectively "payment service providers").
The data processed by the payment service providers includes inventory data such as name and address, bank details such as account numbers or credit card numbers, passwords, TANs and checksums as well as contract, sum and recipient-related information. The information is required to carry out the transactions. However, the data entered is only processed and stored by the payment service providers. This means that we do not receive any account or credit card-related information, only information confirming or rejecting the payment. The payment service providers may transmit the data to credit agencies. This transmission is for the purpose of checking identity and creditworthiness. For this purpose, we refer to the terms and conditions and the data protection information of the payment service providers.
The terms and conditions and data protection notices of the respective payment service providers apply to payment transactions and can be accessed on the respective websites or transaction applications. We also refer to these for further information and to assert revocation, information and other rights of those affected.
Further information on processing procedures, methods and services:
provision of the online offer and web hosting
We process user data in order to provide them with our online services. For this purpose, we process the user's IP address, which is necessary to transmit the content and functions of our online services to the user's browser or device.
Further information on processing procedures, methods and services:
Your Business, Your Website – Built In Seconds. No coding. No stress. Just AI magic;
Service provider:ProWebCraft LTD
1-75 Shelton Street Covent Garden
London, WC2H 9JQ
England;
Website: https://www.brizy.io/.
Privacy Policy: https://www.brizy.io/privacy-policy.
use of cookies
The term "cookies" refers to functions that store information on users' end devices and read it from them. Cookies can also be used for various purposes, such as for the purposes of the functionality, security and convenience of online services and the creation of analyses of visitor flows. We use cookies in accordance with legal regulations. To do so, we obtain the user's consent in advance if necessary. If consent is not necessary, we rely on our legitimate interests. This applies if the storage and reading of information is essential in order to be able to provide expressly requested content and functions. This includes, for example, the storage of settings and ensuring the functionality and security of our online service. Consent can be revoked at any time. We provide clear information about the scope of this and which cookies are used.
Hinweise zu datenschutzrechtlichen Rechtsgrundlagen: Whether we process personal data using cookies depends on consent. If consent is given, it serves as the legal basis. Without consent, we rely on our legitimate interests explained above in this section and in the context of the relevant services and procedures.
Speicherdauer: With regard to the storage period, the following types of cookies are distinguished:
Allgemeine Hinweise zum Widerruf und Widerspruch (Opt-out): Users can revoke the consent they have given at any time and also object to the processing in accordance with the legal requirements, including by means of the privacy settings of their browser.
Further information on processing procedures, methods and services:
CookiePal: Cookiepal is a lightweight and lightning-fast consent management
Platform (CMP) designed to make your website fully compliant with GDPR,
Google Consent Mode v2 and other privacy policies without the
operations. Whether you use WordPress, Shopify, Webflow or even
created websites, Cookiepal can be integrated in a few minutes and just works.
Our easy-to-use scanner helps detect tracking technologies on your website, and the consent banner is fully customizable so you can tailor it to your brand style. Cookiepal supports multiple languages, regions, and consent types right out of the box.
Service provider: CookiePal Limited
10 Orange Street
WC2H 7DQ
UK. Company no. 15835702; Website: https://cookiepal.io. Privacy Policy:https://cookiepal.io/privacy-policy.
contact and inquiry management
When you contact us (e.g. by post, contact form, email, telephone or via social media) and within the framework of existing user and business relationships, the information provided by the person making the inquiry will be processed to the extent that this is necessary to answer the contact inquiries and any requested measures.
Further information on processing procedures, methods and services:
Blogs and publication media
We use blogs or similar means of online communication and publication (hereinafter "publication medium"). Readers' data is processed for the purposes of the publication medium only to the extent necessary for its presentation and communication between authors and readers, or for security reasons. Furthermore, we refer to the information on the processing of visitors to our publication medium in this privacy policy.
Further information on processing procedures, methods and services:
Gravatar profile pictures: Profilbilder - Wir setzen innerhalb unseres Onlineangebotes und insbesondere im Blog den Dienst Gravatar ein.
Gravatar is a service that allows users to register and upload profile pictures and email addresses. When users post or comment on other online sites (especially blogs) using their email address, their profile pictures may be displayed next to the posts or comments. For this purpose, the email address provided by the user is transmitted in encrypted form to Gravatar to check whether a profile has been saved for that user. This is the sole purpose of transmitting the email address. It will not be used for any other purpose and will be deleted afterward.
The use of Gravatar is based on our legitimate interests, as with the help of Gravatar we offer the authors of posts and comments the opportunity to personalise their posts with a profile picture.
By displaying the images, Gravatar obtains the user's IP address, as this is necessary for communication between a browser and an online service.
Wenn Nutzer nicht möchten, dass ein mit ihrer E-Mail-Adresse bei Gravatar verknüpftes Benutzerbild in den Kommentaren erscheint, sollten sie zum Kommentieren eine E-Mail-Adresse nutzen, welche nicht bei Gravatar hinterlegt ist. Wir weisen ferner darauf hin, dass es auch möglich ist eine anonyme oder gar keine E-Mail-Adresse zu verwenden, falls die Nutzer nicht wünschen, dass die eigene E-Mail-Adresse an Gravatar übersendet wird. Nutzer können die Übertragung der Daten komplett verhindern, indem sie unser Kommentarsystem nicht nutzen; Service provider: Aut O’Mattic A8C Irland Ltd., Grand Canal Dock, 25 Herbert Pl, Dublin, D02 AY86, Irland; Legal basis: Berechtigte Interessen (Art. 6 Abs. 1 S. 1 lit. f) DSGVO); Website: https://automattic.com; Privacy Policy: https://automattic.com/privacy; Data processing agreement: Wird vom Dienstanbieter bereitgestellt. Basis for third country transfers:EU/EEA - Data Privacy Framework (DPF), Standard Contractual Clauses (provided by the service provider), Switzerland - Data Privacy Framework (DPF), Standard Contractual Clauses (provided by the service provider).
contact and inquiry management
When you contact us (e.g. by post, contact form, email, telephone or via social media) and within the framework of existing user and business relationships, the information provided by the person making the inquiry will be processed to the extent that this is necessary to answer the contact inquiries and any requested measures.
Further information on processing procedures, methods and services:
By mail:
FATHOM.Video: A Premium version of Fathom that includes advanced AI features like AI-generated action items and 12 different meeting summary templates. We also offer Fathom Team Edition that is designed to provide additional features for teams and managers that use Fathom;
communication via messenger
We use messengers for communication purposes and therefore ask you to note the following information on the functionality of the messengers, encryption, the use of communication metadata and your options for objection.
You can also contact us in alternative ways, e.g. by telephone or email. Please use the contact options provided to you or the contact options provided within our online offering.
Im Fall einer Ende-zu-Ende-Verschlüsselung von Inhalten (d. h., der Inhalt Ihrer Nachricht und Anhänge) weisen wir darauf hin, dass die Kommunikationsinhalte (d. h., der Inhalt der Nachricht und angehängte Bilder) von Ende zu Ende verschlüsselt werden. Das bedeutet, dass der Inhalt der Nachrichten nicht einsehbar ist, nicht einmal durch die Messenger-Anbieter selbst. Sie sollten immer eine aktuelle Version der Messenger mit aktivierter Verschlüsselung nutzen, damit die Verschlüsselung der Nachrichteninhalte sichergestellt ist.
However, we would also like to point out to our communication partners that although the providers of the messengers cannot see the content, they can find out that and when communication partners communicate with us, as well as technical information about the device used by the communication partners and, depending on the settings of their device, location information (so-called metadata) are also processed.
Hinweise zu Rechtsgrundlagen: Sofern wir Kommunikationspartner vor der Kommunikation mit ihnen via Messenger um eine Erlaubnis bitten, ist die Rechtsgrundlage unserer Verarbeitung ihrer Daten deren Einwilligung. Im Übrigen, falls wir nicht um eine Einwilligung bitten und sie z. B. von sich aus Kontakt mit uns aufnehmen, nutzen wir Messenger im Verhältnis zu unseren Vertragspartnern sowie im Rahmen der Vertragsanbahnung als eine vertragliche Maßnahme und im Fall anderer Interessenten und Kommunikationspartner auf Grundlage unserer berechtigten Interessen an einer schnellen und effizienten Kommunikation und Erfüllung der Bedürfnisse unser Kommunikationspartner an der Kommunikation via Messenger. Ferner weisen wir Sie darauf hin, dass wir die uns mitgeteilten Kontaktdaten ohne Ihre Einwilligung nicht erstmalig an die Messenger übermitteln.
Revocation, objection and deletion: Sie können jederzeit eine erteilte Einwilligung widerrufen und der Kommunikation mit uns via Messenger jederzeit widersprechen. Im Fall der Kommunikation via Messenger löschen wir die Nachrichten entsprechend unseren generellen Löschrichtlinien (d. h. z. B., wie oben beschrieben, nach Ende vertraglicher Beziehungen, im Kontext von Archivierungsvorgaben etc.) und sonst, sobald wir davon ausgehen können, etwaige Auskünfte der Kommunikationspartner beantwortet zu haben, wenn kein Rückbezug auf eine vorhergehende Konversation zu erwarten ist und der Löschung keine gesetzlichen Aufbewahrungspflichten entgegenstehen.
Subject to reference to other communication channels: Um Ihre Sicherheit zu gewährleisten, bitten wir um Verständnis, dass wir aus bestimmten Gründen Anfragen über Messenger möglicherweise nicht beantworten können. Dies betrifft Situationen, in denen etwa Vertragsdetails besonders vertraulich behandelt werden müssen oder eine Antwort über Messenger den formellen Anforderungen nicht entspricht. In diesen Fällen empfehlen wir Ihnen, auf geeignetere Kommunikationskanäle zurückzugreifen.
Further information on processing procedures, methods and services:
chatbots and chat functions
We offer online chats and chatbot functions as a means of communication (collectively referred to as "chat services"). A chat is an online conversation that takes place with a certain degree of real-time proximity. A chatbot is software that answers users' questions or informs them about messages. If you use our chat functions, we may process your personal data.
Falls Sie unsere Chat-Dienste innerhalb einer Online-Plattform nutzen, wird zusätzlich Ihre Identifikationsnummer innerhalb der jeweiligen Plattform gespeichert. Wir können zudem Informationen darüber erheben, welche Nutzer wann mit unseren Chat-Diensten interagieren. Ferner speichern wir den Inhalt Ihrer Konversationen über die Chat-Dienste und protokollieren Registrierungs- und Einwilligungsvorgänge, um diese nach gesetzlichen Vorgaben nachweisen zu können.
We would like to point out to users that the respective platform provider can find out that and when users communicate with our chat services, as well as collect technical information about the device used by the user and, depending on the settings of their device, also location information (so-called metadata) for the purposes of optimizing the respective services and for security purposes. Likewise, the metadata of communication via chat services (i.e., the information about who communicated with whom) may be used by the respective platform provider in accordance with their provisions, to which we refer for further information, for marketing purposes or to display advertising tailored to users.
If users agree to activate information with regular messages to a chatbot, they have the option of unsubscribing from the information for the future at any time. The chatbot advises users how and with which terms they can unsubscribe from the messages. When the chatbot messages are unsubscribing, the user's data is deleted from the list of message recipients.
We use the aforementioned information to operate our chat services, e.g. to address users personally, to answer their inquiries, to transmit any requested content and also to improve our chat services (e.g. to "teach" chatbots answers to frequently asked questions or to identify unanswered inquiries).
Notes on legal basis: Wir setzen die Chat-Dienste auf Grundlage einer Einwilligung ein, wenn wir zuvor eine Erlaubnis der Nutzer in die Verarbeitung ihrer Daten im Rahmen unserer Chat-Dienste eingeholt haben (dies gilt für die Fälle, in denen Nutzer um eine Einwilligung gebeten werden, z. B., damit ein Chatbot ihnen regelmäßig Nachrichten zusendet). Sofern wir Chat-Dienste einsetzen, um Anfragen der Nutzer zu unseren Leistungen oder unserem Unternehmen zu beantworten, erfolgt dies zur vertraglichen und vorvertraglichen Kommunikation. Im Übrigen setzen wir Chat-Dienste auf Grundlage unserer berechtigten Interessen an einer Optimierung der Chat-Dienste, ihrer Betriebswirtschaftlichkeit sowie einer Steigerung der positiven Nutzererfahrung ein.
Widerruf, Widerspruch und Löschung: You can revoke your consent at any time or object to the processing of your data as part of our chat services.
Further information on processing procedures, methods and services:
push notifications
Mit der Zustimmung der Nutzer, können wir den Nutzern so genannte "Push-Benachrichtigungen" zusenden. Dabei handelt es sich um Nachrichten, die auf den Bildschirmen, Endgeräten oder in Browsern der Nutzer angezeigt werden, auch wenn unser Onlinedienst gerade nicht aktiv genutzt wird.
To register for push notifications, users must confirm the request from their browser or device to receive push notifications. This consent process is documented and saved. Storage is necessary to identify whether users have consented to receive push notifications and to be able to prove consent. For these purposes, a pseudonymous browser identifier (so-called "push token") or the device ID of a device is saved.
The push messages may be necessary for the fulfillment of contractual obligations (e.g. technical and organizational information relevant to the use of our online offer) and are otherwise sent on the basis of the user's consent, unless specifically stated below. Users can change the receipt of push messages at any time using the notification settings of their respective browsers or devices.
Further information on processing procedures, methods and services:
Artificial Intelligence (AI)
We use artificial intelligence (AI), which involves processing personal data. The specific purposes and our interest in using AI are set out below. In accordance with the definition of an "AI system" pursuant to Article 3 (1) of the AI Regulation, we define AI as a machine-based system designed for varying degrees of autonomous operation, capable of adapting after its introduction, and capable of generating results such as predictions, content, recommendations, or decisions from the inputs received that can influence physical or virtual environments.
Our AI systems are deployed in strict compliance with legal requirements. These include both specific regulations for artificial intelligence and data protection requirements. In particular, we adhere to the principles of lawfulness, transparency, fairness, human control, purpose limitation, data minimization, integrity, and confidentiality. We ensure that the processing of personal data always takes place on a legal basis. This can be either the consent of the data subject or legal permission.
When using external AI systems, we carefully select their providers (hereinafter "AI providers"). In accordance with our legal obligations, we ensure that the AI providers comply with applicable regulations. We also observe our obligations when using or operating the purchased AI services. The processing of personal data by us and the AI providers is carried out exclusively on the basis of consent or legal authorization. We attach particular importance to transparency, fairness, and maintaining human control over AI-supported decision-making processes.
To protect the data we process, we implement appropriate and robust technical and organizational measures. These ensure the integrity and confidentiality of the data we process and minimize potential risks. Through regular audits of AI providers and their services, we ensure ongoing compliance with current legal and ethical standards.
Further information on processing procedures, methods and services:
ChatGPT: KI-basierter Dienst, der darauf ausgelegt ist, natürliche Sprache und mit ihr
understand and generate related inputs and data, information
analyze and make predictions ("AI", ie "Artificial Intelligence", is in the respective
applicable legal sense of the term);
Service provider:
OpenAI Ireland Ltd, 117-126 Sheriff Street Upper, D01 YC43 Dublin 1, Irland;
Legal basis: Berechtigte Interessen (Art. 6 Abs. 1 S. 1 lit. f) GDPR);
Website: https://openai.com/product;
Privacy Policy: https://openai.com/de/policies/eu-privacy-policy.
Opt-out option:https://docs.google.com/forms/d/e/1FAIpQLSevgtKyiSWIOj6CV6XWBHl1daPZSOcIWzcUYUXQ1xttjBgDpA/viewform.
Service provider:
Fathom Video Inc.
2261 Market Street, Suite 4156
San Francisco, CA 94114
United States.
Website: https://fathom.video/.
Privacy Policy: https://fathom.video/privacy.
video conferences, online meetings, webinars and screen sharing
Wir setzen Plattformen und Anwendungen anderer Anbieter (nachfolgend bezeichnet als "Konferenzplattformen") zu Zwecken der Durchführung von Video- und Audio-Konferenzen, Webinaren und sonstigen Arten von Video und Audio-Meetings (nachfolgend zusammenfassend bezeichnet als "Konferenz") ein. Bei der Auswahl der Konferenzplattformen und ihrer Leistungen beachten wir die gesetzlichen Vorgaben.
Data processed by conference platforms: Im Rahmen der Teilnahme an einer Konferenz verarbeiten die Konferenzplattformen die im Folgenden genannten personenbezogene Daten der Teilnehmer. Der Umfang der Verarbeitung hängt zum einen davon ab, welche Daten im Rahmen einer konkreten Konferenz gefordert werden (z. B. Angabe von Zugangsdaten oder Klarnamen) und welche optionalen Angaben durch die Teilnehmer getätigt werden. Neben der Verarbeitung zur Durchführung der Konferenz, können die Daten der Teilnehmer durch die Konferenzplattformen ebenfalls zu Sicherheitszwecken oder Serviceoptimierung verarbeitet werden. Zu den verarbeiteten Daten gehören Daten zur Person (Vorname, Nachname), Kontaktinformationen (E-Mail-Adresse, Telefonnummer), Zugangsdaten (Zugangscodes oder Passwörter), Profilbilder, Angaben zur beruflichen Stellung/Funktion, die IP-Adresse des Internetzugangs, Angaben zu den Endgeräten der Teilnehmer, deren Betriebssystem, dem Browser und dessen technischen und sprachlichen Einstellungen, Informationen zu den inhaltlichen Kommunikationsvorgängen, d. h. Eingaben in Chats sowie Audio- und Videodaten, als auch die Nutzung anderer zur Verfügung stehender Funktionen (z. B. Umfragen). Inhalte der Kommunikationen werden in dem durch die Konferenzanbieter technisch bereitgestellten Umfang verschlüsselt. Wenn die Teilnehmer bei den Konferenzplattformen als Benutzer registriert sind, dann können weitere Daten entsprechend der Vereinbarung mit dem jeweiligen Konferenzanbieter verarbeitet werden.
Logging and recording: Falls Texteingaben, Teilnahmeergebnisse (z. B. von Umfragen) sowie Video- oder Audioaufnahmen protokolliert werden, wird dies den Teilnehmern im Vorwege transparent mitgeteilt und sie werden – soweit erforderlich – um eine Zustimmung gebeten.
Participants’ data protection measures: Bitte beachten Sie zu den Details der Verarbeitung Ihrer Daten durch die Konferenzplattformen deren Datenschutzhinweise und wählen im Rahmen der Einstellungen der Konferenzplattformen, die für Sie optimalen Sicherheits- und Datenschutzeinstellungen. Bitte sorgen Sie ferner für die Dauer einer Videokonferenz für den Daten- und Persönlichkeitsschutz im Hintergrund Ihrer Aufnahme (z. B. durch Hinweise an Mitbewohner, Abschließen von Türen und Nutzung, soweit technisch möglich, der Funktion zur Unkenntlichmachung des Hintergrunds). Links zu den Konferenzräumen sowie Zugangsdaten, dürfen nicht an unberechtigte Dritte weitergegeben werden.
Notes on legal basis: Sofern neben den Konferenzplattformen auch wir die Daten der Nutzer verarbeiten und die Nutzer um deren Einwilligung in den Einsatz der Konferenzplattformen oder bestimmter Funktionen bitten (z. B. Einverständnis mit einer Aufzeichnung von Konferenzen), ist die Rechtsgrundlage der Verarbeitung diese Einwilligung. Ferner kann unsere Verarbeitung zur Erfüllung unserer vertraglichen Pflichten erforderlich sein (z. B. in Teilnehmerlisten, im Fall von Aufarbeitung von Gesprächsergebnissen, etc.). Im Übrigen werden die Daten der Nutzer auf Grundlage unserer berechtigten Interessen an einer effizienten und sicheren Kommunikation mit unseren Kommunikationspartnern verarbeitet.
Further information on processing procedures, methods and services:
Audio content
We use hosting services from service providers to offer our audio content for listening and downloading. We use platforms that enable the uploading, storage and distribution of audio material.
Further information on processing procedures, methods and services:
Cloud Services
We use software services accessible via the Internet and running on the servers of their providers (so-called "cloud services", also referred to as "software as a service") for the storage and management of content (e.g. document storage and management, exchange of documents, content and information with specific recipients or publication of content and information).
In this context, personal data may be processed and stored on the providers' servers if they are part of communication processes with us or are otherwise processed by us as set out in this data protection declaration. This data may include, in particular, master data and contact details of users, data on transactions, contracts, other processes and their contents. The providers of the cloud services also process usage data and metadata, which they use for security purposes and to optimize the service.
If we use cloud services to provide forms, documents, and content to other users or publicly accessible websites, the providers may store cookies on users' devices for web analysis purposes or to remember users' settings (e.g. in the case of media control).
Further information on processing procedures, methods and services:
newsletters and electronic notifications
We send newsletters, emails and other electronic notifications (hereinafter "newsletters") only with the consent of the recipient or on the basis of a legal basis. If the contents of the newsletter are mentioned when registering for the newsletter, these contents are decisive for the consent of the user. To register for our newsletter, it is usually sufficient to provide your email address. However, in order to be able to offer you a personalized service, we may ask you to provide your name so that we can address you personally in the newsletter or for further information if this is necessary for the purpose of the newsletter.
Deletion and restriction of processing: We can store the unsubscribed email addresses for up to three years on the basis of our legitimate interests before we delete them in order to be able to prove that consent was previously given. The processing of this data is limited to the purpose of a potential defense against claims. An individual request for deletion is possible at any time, provided that the previous existence of consent is confirmed at the same time. In the case of obligations to permanently observe objections, we reserve the right to store the email address in a block list (so-called "block list") for this purpose alone.
The registration process is logged on the basis of our legitimate interests for the purpose of proving that it was carried out correctly. If we commission a service provider to send emails, this is done on the basis of our legitimate interests in an efficient and secure shipping system.
Contents:
Information about us, our services, promotions and offers.
Further information on processing procedures, methods and services:
Surveys and polls
We conduct surveys and questionnaires to collect information for the respective communicated survey or questionnaire purpose. The surveys and questionnaires we conduct (hereinafter "surveys") are evaluated anonymously. Personal data is processed only to the extent necessary for the provision and technical implementation of the surveys (e.g., processing the IP address to display the survey in the user's browser or to enable resumption of the survey using a cookie).
Types of data processed: Bestandsdaten (z. B. der vollständige Name, Wohnadresse, Kontaktinformationen, Kundennummer, etc.); Kontaktdaten (z. B. Post- und E-Mail-Adressen oder Telefonnummern); Inhaltsdaten (z. B. textliche oder bildliche Nachrichten und Beiträge sowie die sie betreffenden Informationen, wie z. B. Angaben zur Autorenschaft oder Zeitpunkt der Erstellung). Nutzungsdaten (z. B. Seitenaufrufe und Verweildauer, Klickpfade, Nutzungsintensität und -frequenz, verwendete Gerätetypen und Betriebssysteme, Interaktionen mit Inhalten und Funktionen).
Affected persons: Teilnehmer.
Purposes of processing: Feedback (z. B. Sammeln von Feedback via Online-Formular). Umfragen und Fragebögen (z. B. Umfragen mit Eingabemöglichkeiten, Multiple-Choice-Fragen).
Storage and deletion: Löschung entsprechend Angaben im Abschnitt "Allgemeine Informationen zur Datenspeicherung und Löschung".
Legal basis: Berechtigte Interessen (Art. 6 Abs. 1 S. 1 lit. f) DSGVO).
Further information on processing procedures, methods and services:
MetaSurvey: With MetaSurvey, data collection is easy and fun.
Create card-like surveys, quizzes, and forms to quickly collect feedback, capture leads, and gain insights.
Say goodbye to boring questionnaires and hello to sleek, modern interactions your audience will love! 🫶
Service provider: MetaSurvey represented by individual entrepreneur KIRILL TERESHCHENK registered in Georgia, registered office at Georgia, Akhaltsikhe district, Abi
VAT number is 324081916
Website: https://getmetasurvey.com/.
Privacy Policy:https://getmetasurvey.com/privacy-policy.
web analysis, monitoring and optimization
Die Webanalyse (auch als „Reichweitenmessung" bezeichnet) dient der Auswertung der Besucherströme unseres Onlineangebots und kann Verhalten, Interessen oder demografische Informationen zu den Besuchern, wie beispielsweise Alter oder Geschlecht, als pseudonyme Werte umfassen. Mithilfe der Reichweitenanalyse können wir zum Beispiel erkennen, zu welcher Zeit unser Onlineangebot oder dessen Funktionen beziehungsweise Inhalte am häufigsten genutzt werden, oder zur Wiederverwendung einladen. Ebenso ist es uns möglich, nachzuvollziehen, welche Bereiche der Optimierung bedürfen.
In addition to web analysis, we can also use testing procedures to test and optimize different versions of our online offering or its components.
Unless otherwise stated below, profiles, i.e. data summarized for a usage process, can be created for these purposes and information can be stored in a browser or in a device and then read out. The information collected includes in particular websites visited and elements used there as well as technical information such as the browser used, the computer system used and information on usage times. If users have consented to us or the providers of the services we use collecting their location data, the processing of location data is also possible.
In addition, the IP addresses of the users are stored. However, we use an IP masking process (i.e. pseudonymization by shortening the IP address) to protect users. In general, no clear user data (such as email addresses or names) is stored as part of web analysis, A/B testing and optimization, but rather pseudonyms. This means that neither we nor the providers of the software used know the actual identity of the users, but only the information stored in their profiles for the purpose of the respective processes.
Notes on legal bases: If we ask users for their consent to use third-party providers, the legal basis for data processing is consent. Otherwise, user data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and recipient-friendly services). In this context, we would also like to draw your attention to the information on the use of cookies in this data protection declaration.
Further information on processing procedures, methods and services:
online marketing
We process personal data for the purpose of online marketing, which may include in particular the marketing of advertising space or the presentation of advertising and other content (collectively referred to as "content") based on the potential interests of users and the measurement of their effectiveness.
For these purposes, so-called user profiles are created and stored in a file (the so-called "cookie") or similar procedures are used by means of which the information about the user relevant for the presentation of the aforementioned content is stored. This may include, for example, content viewed, websites visited, online networks used, but also communication partners and technical information, such as the browser used, the computer system used and information on usage times and functions used. If users have consented to the collection of their location data, this may also be processed.
In addition, the IP addresses of the users are stored. However, we use available IP masking procedures (i.e. pseudonymization by shortening the IP address) to protect users. In general, no clear user data (such as email addresses or names) is stored as part of the online marketing process, but rather pseudonyms. This means that neither we nor the providers of the online marketing processes know the actual user identity, only the information stored in their profiles.
The statements in the profiles are usually stored in cookies or using similar processes. These cookies can generally also be read later on other websites that use the same online marketing process and analyzed for the purpose of displaying content, supplemented with further data and stored on the server of the online marketing process provider.
In exceptional cases, it is possible to assign clear data to profiles, primarily if the users are, for example, members of a social network whose online marketing processes we use and the network links the user profiles with the aforementioned information. Please note that users can make additional agreements with the providers, for example by giving their consent during registration.
In principle, we only receive access to summarized information about the success of our advertisements. However, as part of so-called conversion measurements, we can check which of our online marketing processes have led to a so-called conversion, ie for example to the conclusion of a contract with us. The conversion measurement is used solely to analyze the success of our marketing measures.
Unless otherwise stated, we ask you to assume that cookies used will be stored for a period of two years.
Notes on legal basis: Sofern wir die Nutzer um deren Einwilligung in den Einsatz der Drittanbieter bitten, stellt die Rechtsgrundlage der Datenverarbeitung die Erlaubnis dar. Ansonsten werden die Daten der Nutzer auf Grundlage unserer berechtigten Interessen (d. h. Interesse an effizienten, wirtschaftlichen und empfängerfreundlichen Leistungen) verarbeitet. In diesem Zusammenhang möchten wir Sie auch auf die Informationen zur Verwendung von Cookies in dieser Datenschutzerklärung hinweisen.
Information on revocation and objection:
Wir verweisen auf die Datenschutzhinweise der jeweiligen Anbieter und die zu den Anbietern angegebenen Widerspruchsmöglichkeiten (sog. "Opt-Out"). Sofern keine explizite Opt-Out-Möglichkeit angegeben wurde, besteht zum einen die Möglichkeit, dass Sie Cookies in den Einstellungen Ihres Browsers abschalten. Hierdurch können jedoch Funktionen unseres Onlineangebotes eingeschränkt werden. Wir empfehlen daher zusätzlich die folgenden Opt-Out-Möglichkeiten, die zusammenfassend auf jeweilige Gebiete gerichtet angeboten werden:
a) Europa: https://www.youronlinechoices.eu.
b) Kanada: https://www.youradchoices.ca/choices.
c) USA: https://www.aboutads.info/choices.
d) Gebietsübergreifend: https://optout.aboutads.info.
Further information on processing procedures, methods and services:
SiteBehaviour: SiteBehaviour is a cookie-free Google Analytics alternative that helps marketers and agencies track campaigns in simple mode.
All data on one dashboard. SiteBehaviour lets you track traffic and conversions in real time on a comprehensive, user-friendly dashboard.
Filter data based on button clicks, countries, and traffic sources to gain key insights. Create custom charts that visualize clicks, page views, and custom events;
Service provider:SiteBehaviour Inc a company registered in Ontario , Canada, Toronto, Canada;
Website: https://www.sitebehaviour.com.
Privacy Policy:https://docs.sitebehaviour.com/privacy/privacy-policy.
Service provider: Nytro Systems LLC, 26 Broadway, Suite 934. New York, NY 10004; Website: https://nytroseo.com.
Privacy Policy:https://nytroseo.com/nytro-systems-privacy-policy/.
affiliate programs and affiliate links
In our online offering, we include so-called affiliate links or other references (which may include search masks, widgets or discount codes, for example) to the offers and services of third-party providers (collectively referred to as "affiliate links"). If users follow the affiliate links or subsequently take advantage of the offers, we may receive a commission or other benefits from these third-party providers (collectively referred to as "commission").
In order to be able to track whether users have taken advantage of the offers of an affiliate link used by us, it is necessary for the respective third-party providers to know that users have followed an affiliate link used within our online offering. The assignment of the affiliate links to the respective business transactions or other actions (e.g. purchases) serves solely the purpose of commission settlement and is canceled as soon as it is no longer required for this purpose.
For the purposes of the aforementioned assignment of affiliate links, the affiliate links can be supplemented with certain values that are part of the link or can be stored elsewhere, e.g. in a cookie. The values can include in particular the source website (referrer), the time, an online identifier of the operator of the website on which the affiliate link was located, an online identifier of the respective offer, the type of link used, the type of offer and an online identifier of the user.
Notes on legal basis: Sofern wir die Nutzer um deren Einwilligung in den Einsatz der Drittanbieter bitten, ist die Rechtsgrundlage der Verarbeitung von Daten die Einwilligung. Ansonsten werden die Daten der Nutzer auf Grundlage unserer berechtigten Interessen (d. h. Interesse an effizienten, wirtschaftlichen und empfängerfreundlichen Leistungen) verarbeitet. In diesem Zusammenhang möchten wir Sie auch auf die Informationen zur Verwendung von Cookies in dieser Datenschutzerklärung hinweisen.
Further information on processing procedures, methods and services:
customer reviews and rating processes
Wir nehmen an Rezensions- und Bewertungsverfahren teil, um unsere Leistungen zu evaluieren, zu optimieren und zu bewerben. Wenn Nutzer uns über die beteiligten Bewertungsplattformen oder -verfahren bewerten oder anderweitig Feedback geben, gelten zusätzlich die Allgemeinen Geschäfts- oder Nutzungsbedingungen und die Datenschutzhinweise der Anbieter. Im Regelfall setzt die Bewertung zudem eine Registrierung bei den jeweiligen Anbietern voraus.
In order to ensure that the people providing the reviews have actually used our services, we transmit the necessary data regarding the customer and the service used to the respective review platform (including name, email address and order number or item number) with the customer's consent. This data is used solely to verify the authenticity of the user.
Further information on processing procedures, methods and services:
Presence in social networks (Social Media)
We maintain online presences within social networks and process user data in this context in order to communicate with the users active there or to offer information about us.
We would like to point out that user data may be processed outside the European Union. This may result in risks for users because it could, for example, make it more difficult to enforce user rights.
Furthermore, the data of users within social networks is usually processed for market research and advertising purposes. For example, user profiles can be created based on the user's usage behavior and the resulting interests. The latter can then be used, for example, to place advertisements within and outside the networks that presumably correspond to the user's interests. Cookies are therefore usually stored on users' computers in which the user's usage behavior and interests are stored. In addition, data can also be stored in the user profiles regardless of the devices used by the users (especially if they are members of the respective platforms and are logged in there).
For a detailed description of the respective processing methods and the options for objection (opt-out), please refer to the data protection declarations and information provided by the operators of the respective networks.
In the case of requests for information and the assertion of data subject rights, we would like to point out that these can be asserted most effectively with the providers. Only the latter have access to the user data and can directly take appropriate measures and provide information. If you still need help, you can contact us.
Further information on processing procedures, methods and services:
Plug-ins and embedded functions and content
We integrate functional and content elements into our online offering that are obtained from the servers of their respective providers (hereinafter referred to as "third-party providers"). These may include, for example, graphics, videos or city maps (hereinafter referred to uniformly as "content").
The integration always requires that the third-party providers of this content process the IP address of the user, since without an IP address they would not be able to send the content to their browser. The IP address is therefore required to display this content or functions. We endeavor to only use content whose respective providers only use the IP address to deliver the content. Third-party providers can also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information can also be stored in cookies on the user's device and contain, among other things, technical information about the browser and operating system, referring websites, the time of the visit and other information about the use of our online offering, but can also be linked to such information from other sources.
Notes on legal basis: Sofern wir die Nutzer um ihre Einwilligung in den Einsatz der Drittanbieter bitten, stellt die Rechtsgrundlage der Datenverarbeitung die Erlaubnis dar. Ansonsten werden die Nutzerdaten auf Grundlage unserer berechtigten Interessen (d. h. Interesse an effizienten, wirtschaftlichen und empfängerfreundlichen Leistungen) verarbeitet. In diesem Zusammenhang möchten wir Sie auch auf die Informationen zur Verwendung von Cookies in dieser Datenschutzerklärung hinweisen.
Further information on processing procedures, methods and services:
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